A: Free shipping over $79 (U.S.). PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).

Q: How to check the status of my package?

A: Get your tracking number from order detail or your email send from Cellmalls.

https://www.ups.com/track?loc=en_US&requester=ST/

https://zh-tools.usps.com/go/TrackConfirmAction_input

ALL LOGISTICS CHANNEL

https://www.17track.net/en

OR

Q: How long does delivery usually take?

A: The product will ship within 1 business day after purchase, and delivery will take around 5-12 business days. Delivery may take a longer time in holiday shopping season.

Q: What countries do you ship to?

A: Global shipping to Americas, EU, SEA, NE Asia, AU & NZ.

Q: How will my product be shipped?

A: We use express delivery services to ensure quick, safe delivery. 

Q: I ordered more than one item. Will they all be delivered at the same time?

A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together. 

Q: Can I change my delivery address after the product has already been shipped?

A: Unfortunately, we cannot change shipment information once the product is en route.

Q: What do I need to do when I received a product that's different from what I ordered?

A: Please contact customer support at support@Cellmalls.com.

Q: What do I need to do when I received a product that's different from what I ordered?

A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number. Send all photos to  support@Cellmalls.com.

Q: I didn't receive all the products I ordered. What should I do?

A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number, and of all the products you did receive. Send all photos to support@Cellmalls.com.