Shipping Policy
Delivery Destinations
We currently offer shipping to the following regions:
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United States & Canada
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Europe
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Southeast Asia & Africa
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Australia & New Zealand
Orders are processed and shipped Monday through Saturday (excluding public holidays).
Shipping Methods & Costs
United States & Canada
| Shipping Method | Cost | Delivery Time | Conditions |
|---|---|---|---|
| Standard Shipping | $5.00 USD | 7–12 business days | All orders |
| Express Delivery | $12.99 USD | 2–7 business days | All orders |
| Free Shipping | Free | 7–12 business days | Orders over $79 USD |
Europe
(Includes countries such as Armenia, Azerbaijan, Georgia, etc.)
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard Shipping | $8.00 USD | 7–12 business days |
| Express Delivery | $24.99 USD | 3–7 business days |
Southeast Asia & Africa
(Includes countries such as Algeria, Egypt, Angola, etc. – total 129 countries/regions)
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard Shipping | $29.99 USD | 7–20 business days |
Australia & New Zealand
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard Shipping | $12.00 USD | 10–15 business days |
Order Processing Time
Orders are typically processed within 24 hours before shipment. Processing time may take longer during peak periods or promotional events.
Tracking Your Order
Once your order is shipped, you will receive an email with tracking details. Please allow 1–2 business days for the tracking link to become active.
You can also track your order directly from your account.
Taxes & Duties
All prices are based on DDP (Delivery Duty Paid) — this means all import duties and taxes are included in your purchase price.
Final tax amounts are calculated at checkout based on your shipping address.
Q: How long does it take for Cellmalls DIY products to ship?
A: Generally shipped within 3 days, with an estimated delivery time of 10-12 days.
Q: Does the item come with free shipping?
A: Free shipping over $79 (U.S. CA .). PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).
Q: How to check the status of my package?
A: Get your tracking number from order detail or your email send from Cellmalls.
UPS CLICK HEREhttps://www.ups.com/track?loc=en_US&requester=ST/
https://zh-tools.usps.com/go/TrackConfirmAction_input
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OR
Q: How long does delivery usually take?
A: The product will ship within 1 business day after purchase, and delivery will take around 5-12 business days. Delivery may take a longer time in holiday shopping season.
Q: What countries do you ship to?
A: Global shipping to Americas, EU, SEA, NE Asia,CA, AU & NZ.
Q: How will my product be shipped?
A: We use express delivery services to ensure quick, safe delivery.
Q: I ordered more than one item. Will they all be delivered at the same time?
A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.
Q: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is en route.
Q: What do I need to do when I received a product that's different from what I ordered?
A: Please contact customer support at support@Cellmalls.com.
Q: What do I need to do when I received a product that's different from what I ordered?